Make my day

Today, I was looking forward to cleaning and sprucing up our small garden, a much, much delayed task. It turned out I had to postpone the task (again) for I just received a text message from the phone company that they will connect (finally!) the combination phone-dsl line at the newly rented house of my boss at White Plains, QC. The phone company has been delayed 3 days on its promise, and I have been personally following-up that connection for the past few days, knowing that my expat boss would need the internet connection over the weekend. Oh well, the garden job can wait (again), as I decided I needed to be there when they connect the new line as somebody has to configure and test the wireless router.

To cut the long story short, the phone company crew goofed-up and was a no-show. To top it off, they tried to pass off a lie as an excuse that they already went to the house and that there was nobody there. My boss was there all the time since last night! I checked with the village guards and there was no phone crew that came in this day. The agent does not even reply to my text messages anymore. I wasted 4 long hours. I wonder how my boss feels. I think I know.

Fuming mad, I went to their home office to escalate the issue. There, the customer service personnel called the agent and put me on the line. She said something to the effect: "Sorry for the mix-up, but we will connect it tomorrow". TOMORROW?? The time was still around 3:30pm. My blood pressure started to rise as I told her in no uncertain terms that: NO, THAT IS NOT ACCEPTABLE, the fault is all yours and you have to find a way to connect it TODAY, or else I will submit a formal letter-complaint to your Customer Service Department. Gosh!

Back at home, my blood pressure still simmered as I remained appalled at the behavior of the phone agent and crew. I guess I ought to send that formal letter-complaint no matter what happens. My day was ruined.

While pondering this thought, I suddenly remembered what I watched on EWTN late last night. Fr. Corapi was there on the tube discussing something about the importance of daily prayers. He said something to the effect that his daily routine consisted of saying Mass in the morning, then retiring to his room for private prayer and personal communion with the Lord. He finishes this daily routine at around 8:00am and at that point, his day is already made - no matter what transpires during the rest of the day, Fr Corapi's day is already made by 8:00am, and it is a good and blessed day. Everyday.

I watched that show late last night, but it only hit me late this afternoon.